Help & Frequently Asked Questions


Accounts

Honestly, you don't have to.

The benefit we provide with having an account, however, is pretty great! If you sign up for an account, you can get notifications of temporary attraction closures and upcoming itinerary events (such as FastPass+ windows or shows).

Great questions!

Disney uses something called a "Xid" as a unique identifier for your account for their "My Disney Experience" stuff.

Rather than ask for your Disney username and password, we can use your Disney Xid to access your itinerary (including FastPasses, meet-and-greets, entertainment, and restaurant reservations) to send you notifications of upcoming events.

Nope! The Xid doesn't provide access to address or credit card information. We don't want that stuff anyways! We just want to provide you with notifications for upcoming events.

This part is a little tricky, but we believe in you!

  • First, go to your Disney profile page by clicking here and sign in.
  • Next, view the source of the web page. "Do what?" you ask? Depending on your browser, you can view the source of a web page in different ways. We need to search the page to find your Disney Xid. In Chrome in Windows, you can push ctrl + u to view the source. If you're not sure how to do this for your browser or operating system, a quick Google search should help.
  • Next, push ctrl + f to do a search of the code. You want to search for "window.PEP.guestLocators.xid" (without quotes). The search should zoom down to something like this:
    window.PEP.guestLocators.xid = '01234567-89AB-CDEF-0123-456789ABCDEF';
  • We found the Xid we were looking for! You can copy the text between the single quotes and then paste that into your now.wdwnt.com profile.
  • Next, sit back, pat yourself on the back, and enjoy itinerary notifications!

Wait Times

Flik card times are always lagging behind. If you get in line for Space Mountain at 4pm, wait an hour and get on the ride at 5pm, and a Cast Member scans your card, it registers that the wait time is an hour. In reality, an hour is what the wait time was at 4pm when you got in line. What if no one got in line behind you? Even though you waited an hour, someone coming in the queue at 5pm would wait 0 minutes, but the time would say 60 minutes still.

This normally isn't an issue because it is rare for no one to get in line behind you. This mostly comes into play during parade times for some rides (especially near the route) and during fireworks.

For example, let's say Wishes starts at 9pm. Starting at about 8pm, people stop getting in line because they don't want to miss the fireworks. At 9pm, Space Mountain will likely have a very, very short wait time. However, the sign can still say 30-40 minutes because the time reflected on the sign is from 8:20 or 8:30. In other words, it's misleading.

The other times of the day when discrepancies are more noticeable are first thing at open and just before close.

In the early morning, using Space Mountain as an example again, the very first people going in will have a 0 minute wait. However, due to popularity, a large number of people run to Space Mountain as their first thing to visit for the day. So, at 9:05am, when several hundred people have gotten in line, the sign out front says 5 minutes because of the wait the first people had, but the large number of people who have gone in since have inflated the wait time to perhaps 30 minutes or more. Also, that first surge only lasts for a short while. After about 30 minutes, once the first rush is over, the wait time will go back down to 5-10 minutes or so and then slowly climb throughout the day. So again, at 9:30, the wait time may say 30 minutes, but it will really be only 5.

Near closing time, Cast Members want to discourage people from getting in line. The longer the line at closing time, the longer they have to work. So, prior to park closing, you may see times of 45-60 minutes at Space Mountain when it is really a walk on.

Location

We have some "highly sophisticated" code that can figure out how close you are to attractions, restaurants, and other facilities to determine walk time and distance to the guest entrance of a particular facility.


Need something else?

Please don't hesitate to contact us if you're having trouble with something, find a bug, or have some suggestions on new features.

You can email the Now! staff at now@wdwnt.com or click here to send feedback via UserVoice.

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